What is your return policy for customised items?

Because all customised items are made-to-order, we’re unable to accept returns or exchanges for change of mind. However, if there’s a fault with the product or the print, we’ll make it right—just get in touch with our team as soon as you spot an issue. We always recommend checking everything carefully before approving your proof—that’s your chance to catch any issues early. View our full returns policy here.

What payment methods do you accept?

We accept all major credit and debit cards, bank transfers, and account payments for approved customers. You can pay securely through our website, over the phone, or in person at our showroom.

Do I need to pay upfront?

Yes—most orders require full payment before production begins. This helps us keep production moving efficiently and ensures no delays with your order. If you're a regular customer with an approved credit account, we can offer payment terms by arrangement.

Can I get a refund if I change my mind?

Because each item is custom made just for you, we can’t offer refunds for change of mind once production has started. We always recommend double-checking your artwork, garment details, and quantities before confirming your order.

What happens if there’s an issue with my order?

If something’s not right—whether it's a print error, garment issue, or delivery problem—let us know straight away. We’ll work with you to fix it quickly and fairly. Your satisfaction is important to us.

Do you offer credit accounts or payment terms for businesses?

Yes! If your business or organisation places regular orders, we can set you up with a credit account (subject to approval). This gives you access to payment terms and makes reordering even easier. Talk to our team to find out more.