When can I expect my order?

Our standard turnaround time is 15 working days from the date you approve your artwork. If you need it sooner, let us know - we’ll see what we can do!

Are you going to be placing regular orders and want more certainty over production times and pricing? Our Uniform Management System may be the answer. It’s designed to make reordering faster, easier, and more consistent - talk to our team to learn more.

What can I do to improve the turnaround time on my order?

To speed up the process, ensure the following:

• Provide high-quality artwork that meets our file requirements (Vector files AI, EPS, PDF or high-resolution 300 DPI PNG/JPG).
• Approve your artwork proof as quickly as possible.
• Confirm your order details (sizes, colours, quantities) before submission.
• Provide Pantone colours and/or brand guidelines if available to ensure accurate colour matching.
• Order early to avoid peak season delays.
• Choose in-stock garments rather than custom or special-order items.
• If in doubt, reach out to our team for guidance - we're happy to help!

Using our Online Design Tool can help you finalise your design and mock-up faster. Prompt approvals = faster printing!

How will my order be shipped?

We ship nationwide using reliable couriers. Depending on your location and the size of your order, we’ll choose the most efficient delivery method. You’ll receive tracking once it’s dispatched.

How can I check the status of my order?

Just reach out to our team. We’re happy to give you an update anytime. If your order has already shipped, we’ll provide a tracking number so you can follow its journey.

What can affect/delay order turnaround time?

• Stock availability from suppliers.
• The need to redraw or adjust low-quality artwork.
• Delays in artwork approval from the customer – remember, our standard turnaround time only begins when the artwork and/or order is approved.
• Peak season demand. We recommend placing your order as early as possible to avoid delays.
• Public holidays.
• Shipping delays.

Do you offer nationwide shipping?

Yes - we deliver to anywhere in New Zealand.

Do you offer local pickup?

Absolutely. If you're near Geraldine, you can pick up your order directly from our showroom. We’ll let you know when it’s ready for collection.

What should I do if I need my order urgently?

Get in touch as early as possible! We’ll do our best to shuffle things around and fit your order in. Rush orders may incur extra fees, but we’ll always confirm pricing with you first.

Can I split my order into multiple shipments?

Yes, we can split your order across multiple locations or dates if needed. Just let us know when placing your order, and we’ll work out the best solution.

Do you ship internationally?

We can ship internationally by request. Let us know your delivery address, and we’ll confirm shipping options and costs before you order.

How do I track my shipment?

Once your order is on the way, we’ll send you a tracking number via email. You can follow the status of your delivery online.

Can I request blind shipping or drop shipping to my customers?

Yes! If you’re reselling or shipping direct to your customers, we can send orders without any branding or invoices included.

We also offer a full drop shipping solution for businesses and creators wanting to sell branded merchandise online. We can print, pack and send your products directly to your customers, and even manage the webstore for you.

Want to learn more? Check out our Drop Shipping Services page for full details. You don’t need to worry about packing, printing, or shipping - we’ll take care of it all.